In 2015 we published a blog post on the concept of the Chief Employee Experience Officer (CEEO). As it turned out, days before, Airbnb had announced their own new CEEO and the article resonated deeply with audiences across the globe.
Since that article, we’ve seen a steady march towards increased focus on employee experience at both large and small companies. Forbes recently noted employee experience at the top of 2017 HR trends and just last month intranet consultant James Robertson blogged about how employee experience is at the heart of the digital workplace.
But how do we go from these excellent ideas to implementing high-value employee digital experience projects? Start by ensuring you have a team with all the right capabilities and the correct mindset.