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Skills & Techniques

Intranet & digital workplace planning & strategy

  • Collaborative project planning
  • Objective setting
  • Vendor & software selection
  • Technology adoption strategies
  • Online community management
  • Needs assessments
  • User experience design
  • User surveys and focus groups
  • Information architecture & user testing
  • Writing for the web/intranet/mobile
  • Content findability & intranet SEO
  • Tagging & folksonomy
  • Analytics & measurement

Facilitation & Presentation

  • Presentation conceptualization and narrative
  • Public speaking
  • Workshop planning & facilitation
  • Structured brainstorming & goal setting
  • Structured online collaboration
  • Objective-focused discussion facilitation
  • Question asking

Corporate Communications

  • Communications planning
  • Goal-setting & message creation
  • Writing news for employees
  • User-focused web content presentation
  • Diagram/framework conceptualization & design

Training & Instructions

  • Training, in-person and over the web
  • Creating instructional material, print & video
  • End-user support

See also:

Work history

Workplace philosophy